Refund Policy
This policy describes how approved refunds are reviewed, processed, and returned to customers.
Refund eligibility
A refund may be considered after an eligible return, cancelled unavailable order, verified pricing error, duplicate payment, or another approved resolution.
- The original purchase must be verifiable.
- The refund request must comply with the applicable return or cancellation terms.
- Returned products must pass inspection where required.
- Any applicable deductions or non-refundable charges will be communicated before processing.
Refund process
Submit your request
Contact us with your order number, payment reference, and reason for requesting a refund.
Verification
We review the order, payment, product condition, and supporting information.
Approval
If approved, we confirm the refundable amount and the method through which it will be returned.
Processing
The refund is initiated to the original payment method or another agreed method where necessary.
Processing times
We aim to initiate approved refunds promptly. The time required for funds to reflect depends on the payment provider, bank, mobile-money service, and transaction type.
Delivery and transaction charges
Delivery fees, third-party transaction fees, or other service charges may be non-refundable unless the refund results from an error attributable to MC Trading.
Failed or duplicate payments
Provide the payment reference, phone number used, order number, amount, and date. We will verify the transaction before issuing any correction or refund.